Refund and Returns Policy

At Pasonis Reklam Company, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist with returns and refunds.

Refund and Return Eligibility

You are eligible to request a refund or return under the following conditions:

Perishable Items (e.g., fruits, vegetables, meat, poultry): Returns or refunds are only accepted if there is a quality issue or damage during delivery. Requests must be made within 24 hours of delivery.
Non-Perishable Items (e.g., health and personal care products, Nestlé products): Returns or refunds are accepted within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
Agriculture Products: Returns or refunds are accepted within 30 days of purchase if the product is defective or damaged.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons:

Opened or used personal care products
Any perishable goods beyond the 24-hour return window
Custom or special-order items

How to Request a Return or Refund

If you need to return a product or request a refund, please follow these steps:

Contact Us: Email us at ryann@pasonisreklamhammadeltd.com within the applicable time frame.
Provide Details: Include your order number, the product(s) you wish to return or refund, and the reason for your request (e.g., damaged product, quality issue).
Return Authorization: Once approved, we will provide you with instructions on how to return the item(s) or process your refund.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.
For items that do not require a return (e.g., damaged or spoiled goods), refunds will be processed immediately upon approval.

Exchanges

If you receive a defective or damaged item and prefer an exchange, please let us know when you contact us. We will arrange to send you a replacement product at no additional cost.

Shipping Costs

If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
If the return is due to a change of mind or other non-product-related issues, you will be responsible for the return shipping costs.

Contact Us for Assistance

If you have any questions regarding our Refund and Returns Policy, please contact our customer service team at ryann@pasonisreklamhammadeltd.com

We are here to help and ensure you have a smooth and satisfactory experience.